The Lighthouse terrace restaurant

2 months ago

I loved this restaurant! It has a great sea view and the staff are incredibly friendly and kind. The Italian cuisine was fantastic — I dined here every night during my 5-night stay and enjoyed it every single time.

3 weeks ago

The Lighthouse Terrace was the WORST place I have eaten at anywhere, at the Hilton, and in Barbados. Their prices are just too insane to justify eating there, and their service is just abhorrent. We went there for breakfast and did not do the buffet since we were not that hungry and it was roughly $30-35 USD per person. Not worth that much money. So, we opted for ala carte. We had to wait for the staff to get us a menu (10-15 minutes just to get a menu), then another 15 to 20 minutes to get our orders in. We ordered loaded tots and a bagel. The bagel came out first, after waiting and waiting and waiting for what felt like forever. Then we waited again for the loaded tots to arrive, at which point my Fiance ate his bagel and gave me a portion because I had not gotten my food yet. Then they arrived, but they arrived as just tots. The staff missed everything that was supposed to be on it. No smoked salmon, no cheese, no sour cream; just plain tator tots. SO I waited again for them to even take my plate, then AGAIN to fix my order with the correct one. I spent 10Xs more time waiting than eating my food at this place. They finally came back with my correct meal including the smoked salmon, cheese, sour cream, and tots. The loaded tots were very, very good (thank god because imagine waiting that long for terrible food?), but I would rather have not waited an hour for it. I finally finished my meal, and then had to wait for them to give us the check, which took 30 minutes. We were both fed up at this point. This was our first morning at the Hilton and we wanted to swim and go to the beach, and this was a very bad start to our vacation. We finally got the check, then when they realized I was paying with card, they spent another 15-20 minutes looking for a card reader that worked. I just about had it and said that I could just pay with cash, but their card reader ended up working. It felt like I was being tortured for just wanting a simple meal and not wanting to spend $70 USD for a breakfast buffet. As if this wasn’t bad enough, there’s tons of birds all around trying to take food off people’s plates. You have to really watch your food or a bird will just land on your plate or attempt to sneak a bite. I felt bad for our waitress because she kept apologizing for the wait, but someone can only be so patient. I have never in my life hated a restaurant so much that it warranted this bad of a review. Hilton guests, please stay clear of this place and take your business to any of the other restaurants on site or just find a restaurant in town. It is not worth wasting 3 hours of your time for a meal you will finish in 15 minutes. This place INFURIATED me beyond belief and my fiancé and I both vowed to never come back there again.

7 months ago

Overall: yummy food overshadowed by poor customer experience Food: gnocchi was delicious, notably the variety of veggies and seasoning included. The Mediterranean pizza was surprisingly large for the price! it was flavorful on sauce and cheese, but it was lacking on the ‘Mediterranean’ topping twist. Skimpy on the ingredient toppings. Very fresh and hot though. Mmmm Wine: decent selection; not cheap but you are paying for the view/convenience of cheersing at oceanfront. Atmosphere: low-key, quiet vibe, and volume/noise was great. Best view in the hotel of all venues in the resort. Aside, There is zero air flow and it’s sweltering hot even at 8pm. Read: shower after dinner. (Suggestion to hotel/resto: Consider installing some large fans for some air movement? ) Location: you are paying for an amazing view and access literally at the elevator. Also, ample seating options, as it has never had a wait this entire week. Customer experience: overall good experience was overshadowed by the poor ending. One member of our party ordered a specific type of pizza listed on the menu and a different pizza was brought out to her. At first she informed our waiter that it was the wrong pizza, then told him to not worry about it and that she would go ahead and eat their error literally and figuratively—leave the incorrect pizza and do not make a new one. The waiter, after initially taking the pizza back, then told her something to the effect of “you know what, don’t worry about it… it’s on the house”. This was a sigh of relief because her pizza was actually pretty underwhelming, unlike mine. (Read: more palatable to have eaten an underwhelming pizza because now I’m not paying for it) Then when her bill is brought out, it includes only a 10% discount. 10 percent! She asked the waiter (of which we had probably 5-6 serving/helping out during the 2hr visit) and this was when our experience went south. It quickly became a bunch of finger-pointing amongst the staff and denial of ever offering us/her a comp’d menu item. (1 pizza in error, on the house) I asked to speak with the GM and she again held firm that they don’t offer free items for such an error—10% only. After much back and forth and visual disappointment on our end, they gave her 50% off her pizza. The damage had already been done though. We are not returning. Moral of story: always give the customer the benefits of all doubt. A meal costs you a fraction of what you charge for it—at that, pizza has a HUGE profit margin. Eating the nominal associated cost means maximum customer retention and loyalty—or in this case, saving face and making a right from a wrong. This would be wise for a restaurant that is part of a resort, as customers are very likely staying at the hotel and quite likely to return again during their multi-day stay. Instead, none of our 7 room-renting (7!) and corporate credit card-carrying group members will be returning to this restaurant for the remainder of our vacation. Side note: your front entrance hostesses were by far (!) the highlight of our experience, staff-wise; super friendly, cordial, knowledgeable/informative (actually had helped us find another restaurant in the hotel before we ended up eating at this restaurant, of all situations!), customer-centric. Give them a raise!

a week ago

So many staff and yet you're alone! It takes minutes to get a waiter's attention even with the room half empty... the menu is truly Italian style but as soon as you eat you immediately notice that the chef has never eaten an Italian dish in his life...! I ate eggplant gnocchi but there wasn't even a hint of eggplant... the dish had tomato sauce (very acidic), cherry tomatoes, courgettes and peppers... everything except the eggplant. Too bad, the location is beautiful, the prices are normal, but if you count everything plus the 10% mandatory service that you don't use properly... it could be that the place isn't worth the money it asks for.

2 weeks ago

Slow service, average food and no attempts to stop birds from overrunning the restaurant. Much better local options outside the hotel. Extortionate prices also especially for room service. I can't recommend this place unfortunately.