The Barbados Light and Power Company

4 months ago

Frequent outages in my area for hours at a time. Have had multiple pieces of electrical equipment destroyed as a result of this. Do yourself a favour and invest in solar panels. The sun is 1,000,000 times more reliable than BL&P.

6 months ago

Outage of more than an hour. Trying to call to establish report/return of service. Over a minute on automated directory to get to relevant department to be 18th in a queue! Employ more agents and stop the outages. Getting too regular

4 months ago

They only service places outside of St. John. For THREE YEARS, the power went out atleast ONCE A MONTH. I HAVE DOCUMENTED THESE OUTAGES!! Terrible service!!

a year ago

On Thursday the 13 June 2024 The lights in my house started to dim and with sometimes flicker I did some checks and realized that when the fridge cuts in and out that was causing the lights to dim... I called an electrician and he did some checks..he told me that most likely the neutral is having a problem. And it could either be at the meter base ,on the pole or the wire that connects to the house.. I called light and power at 7:30 p.m. and reported it,.. I called them back at 11: 30 am Friday the 14th I was told that I did not give them a chance to get to me as yet but I told the guy that it was an emergency and he said that he will see what can be done. After smelling some burnt stuff in the house I decided to switch off all the breakers and I called back at 4:57 p.m. and reported this new information only to be told that they will see if they can get someone to respond to my problem.. I told him this is not good enough that this was an emergency. Light on power did not respond to me until Sunday morning at 11:30 am... It took light and power three days to respond to an electrical emergency which could have caused a fire. The transformers on the fridge and freezer have been burned out... I have now put them at the top of the list for the worst service provider on the island.. they are ahead of flow by miles

a year ago

I called the BL&P to establish why an account would be disconnected when I physically visited the Bay Street Office in September 2023, stood up for a lengthy period of time to get two accounts transferred from the previous owners. One account was changed and not the other. I called the Customer Service Department at 9:28, today. Tiffany answered. I sought to explain the situation. She checked and informed that the previous owner disconnected. I was told that to have it reconnected, i needed to return to the same office with the documents that were taken in September, to get the service reconnected. I asked her to see if she can retrieve the documents presented previously. I was placed on hold from 9:38 to 9:57. Tiffany said, they can't be found, she took my information and said, she will call me back. I await with baited breath, this is customer service in a monopoly.