Sweetfield Manor Boutique Hotel

a month ago

It’s a beautiful property, but there were enough signs of poor management for us to stay away going forward. We checked in Friday and had pre-requested a bottle of champagne and a fruit tray. On Sunday, I realized my wife is allergic to champagne, so we messaged the hotel to remove the charge. The bottle had never been touched and stayed sealed in the fridge the entire time. Their response? They refused to remove the charge because “the restaurant won’t accept the bottle back after more than 24 hours.” They told me I should have walked it down to the lobby on arrival if I didn’t want it, even though we didn’t see it until Sunday. It felt unnecessarily rigid. The housekeeper actually carried the bottle to the restaurant after our room check, proving they can restock it. When I asked why they couldn’t simply do that in the first place, no one would answer. The whole thing came across as sneaky and extremely short-sighted. We ended up paying, but it left a bad taste and showed a real lack of common sense. Check out was another headache. It took 30 minutes: partly because of the champagne issue, but also because we had to wait for housekeeping to do a room check before they would release our deposit. After ten minutes, I asked if the front desk agent could go confirm it, but she said she wasn’t allowed. More needless operational hurdles getting in the way of a good guest experience. They also charge a “delivery fee” for room service to walk food about twenty steps from the restaurant to the room. We paid it because it was pouring rain, but in such a small property it feels like another example of nickel-and-diming. Across all of this, we asked twice to speak to a manager. Once during the champagne conversation over WhatsApp, when I was told a manager was “aware” but would not email me. The second was at check out, when there was no manager on property. You’d think someone would want to step in if a guest was clearly having issues, but apparently not. We had considered hosting a big anniversary dinner here next year. That’s no longer happening. I wouldn’t return at all.

a month ago

This is a little gem, located close to everything but tucked serenely away so it's calm and quiet. Full of character and charm with lovely rooms, each one unique, and the most lush little pool and jacuzzi surrounded by plants and trees. Oh, and they have peacocks. Couldn't ask for better.

a month ago

Beautiful place to rest and relax. The hotel gives you a feeling that you are stepping back to the colonial period. Staffing members are very friendly and courteous. Excellent food offers in the restaurant 😋. Prices are half as in the US. This is a great hotel to recover from a long and tired flight.

6 months ago

I love it here ! The staff are friendly and helpful. They made the stay pleasant . Small boutique hotel just how I like it , ran by locals . They have peacocks on the premises , they can be a bit noisy, but this doesn’t bother me nice views , clean room , complimentary massage included.i would 100% come back and recommend staying here. It’s a 20 min walk to the beach and supermarket and restaurants, I like walking so this was fine for me !

7 months ago

Beautiful old plantation house with only a few rooms. Rooms have been beautifully updated and kitted out. Small hotel on a small piece of land right on the bluff looking down to the ocean. Suitable for small events too. A small pool, spa and restaurant is attached. Staff are wonderful and service is great. Not really in walking distance from anything but a short taxi ride away. Or rent a car I suppose.