BCIC Barbados

3 months ago

I am extremely disappointed with the appalling level of service at BCIC today. After waiting over two hours (from 12:10 PM to 2:15 PM)—while forced to listen to staff engage in loud, unprofessional, non-work-related conversations—I was called by Ms. D....... to renew my policy. She claimed I had an outstanding balance, despite my presenting an online portal receipt proving payment. She then admitted a previous payment hadn't been properly applied to my account on their end, but insisted a balance remained. When I respectfully asked for an explanation, her math didn't add up. Instead of getting a supervisor, she became visibly upset and began answering business and personal mobile calls right in front of me to discuss her lunch plans and personal finances. This is a massive insult, considering I’ve previously called BCIC up to 31 times in a single day without a single answer, yet staff freely use the lines to avoid doing their jobs. To make matters worse, while I stepped out to my car for a moment, she walked out for her lunch break without handing my file over to a colleague. I was told I had to check in and restart the entire two-hour waiting process from scratch. There appeared to be absolutely no supervisor on the floor to monitor staff conduct. A customer's time and patronage should be respected regardless of their attire or perceived status. Avoid this branch if you expect basic professionalism.

4 months ago

BCIC lack basic customer service principles such as clear and timely communication, and based on my experience, I would not recommend BCIC. (Forced to pick 1 star to be able to post the review but it is not deserving of 1 star)

a month ago

Absolute waste of time insurance company 🤬. This is why so many people do not bother getting insured on the Island. It’s a waste of time. You don’t even respond to insurance claims. Government needs to asses you all. You should not be in business.

5 months ago

Giving a one star is even a bad thing Wud say poor from cashier to customer service and also waiting time for a payment alone is 2 hours and much more 6 ppl working atm with 2 ppl eating snack one his phone and one a laptop and cashier taking payment one Customer every 20 min Worst of all Is their so called break down assistance you have a better chance on going to the moon first before they ever answer a return call

a year ago

This establishment is truly the worst in the business on island. Arguably, the region. 2 years running they raised my premium by 30% with no accidents, I enquired why, no real response. I then got a quote from their site that came back $600 dollars less than their renewal notice. Noone can tell me why that is. The only glimmer of hope was Keiann Carrington, she tried to be proactive and save a customer, but that stellar customer service was met with stonewalling by management! I hope she finds a team more suitable for her service excellence!