Lucky Horseshoe Warrens

a month ago

First off, my group of about 30 people had to pay over $200 just to reserve the outside seating. Fair enough, but for a group that size you'd think there'd be more than two dedicated servers assigned to us to keep things running smoothly. Nope. We were left wondering who was serving us, and the wait for the food felt like we were waiting for the ingredients to be grown. Now for my own experience. I changed my mind about my order before the food was prepared or brought out. Completely normal, right? Well, the server's attitude made it feel like I'd asked them to rewrite the entire menu. I shouldn't feel like changing my order before it's made is some massive inconvenience. Customer service goes a long way, and the attitude was definitely lacking. Then there were the cocktail straws. I know it sounds minor, but every paper straw they gave me cracked and split apart. If I'm paying for the food and the experience, I'd at least like a straw that survives longer than my first sip. We also asked if they could put on a bit of music. Nothing loud—just some soft background music to add to the ambience. They had two TVs, so we figured it wouldn't be a problem. The person we asked disappeared into thin air and never got back to us. So for the entire time we were there, the ambience consisted of listening to cars driving by. If I wanted traffic noises as my dinner soundtrack, I could've eaten a sandwich on the side of the road for free. Now let's talk about the food, because Lord... For my friends, several said the Alfredo pasta was salty as hell. The fish? Also salty as hell. At that point I was wondering if the chef had shares in the salt industry. The burger was so dry it was like eating the Sahara Desert—it was only missing the sand. One person in our group waited so long for more water that we honestly should've packed a bottle from home... or started begging, "Please sir, can I have some more?" And my mother's buffalo wings... whew. The sauce was so tangy and acidic that the buffalo could've kept their damn wings. To top it all off, because our group had more than seven people, everyone's meals had to go on one bill. Fine, we can work with that. But then they added a service charge on top of everything else. Now, I normally wouldn't complain about a service charge if the service actually matched it. But in this case? The service was barely servicing, the food was hardly fooding, yet my money definitely had to money. At this point, I wanted my money back for the food I ate and the food I didn't eat. I'm speaking on behalf of everyone. To make matters even worse, one of the waiters told us that the service charge doesn't even go to the servers—it goes straight to the owners. If that's what they're being told, then not only are customers paying extra for service that didn't match the charge, but the servers aren't even benefiting from it. That's disappointing for both customers and staff. When multiple people in a group of 30 are complaining about both the food and the service, that's not just one picky customer—that's a pattern. Overall, the experience was disappointing. Between the slow service, the lack of organization, the poor attitude, the nonexistent ambience, the unnecessary service charge, and food that ranged from overly salty to painfully dry, it simply wasn't worth the money. I'd honestly suggest saving your money and running in the opposite direction. Please and thanks.

a month ago

Waitresses was lovely and very nice. But alot of charges that we didnt expect. Was wayyyy to expensive for what we experience.My food did not worth the money at all. I/we will deginitely will not be returning.

2 years ago

Was delicious! Great service....Thank you! There is nothing to complain about. Great atmosphere, great food, great food service. 2024 again, breakfast was awesome 👌 👏 👍

7 years ago

Waiter told us straight up! You gonna have to wait 45 mins for your food. Seeing that it was Father's day and we didn't make a reservation here or any other places, it wasn't up for debate... the menu was not the best thought in terms of organisation but we managed to find out way around...they have non acholic drink .....it's just that there is no menu for it. When the food did arrive though, it tasted quite nice. I'll have to try the burgers some time. Pros Good temperature, rustic feel, good food,good price, mannerly staff Cons Wait time, menu structure

8 years ago

Excellent and quick service. Was served within half an hour. Had a very pleasant hostess. And the food was delicious